Costume Design | Wardrobe

Cancellation Policy

IMPORTANT: Infinity Island LLC is not responsible or liable for any service, booked through infinityisland.com or not, without a valid payment directly paid to Infinity Island LLC's account through credit/debit card, Venmo, bank transfer or other online payment methods. If the listed full amount of payment is not processed through us, we will not be responsible or liable for any dispute between you and the service provider(s). The following policy is recommended and only enforceable when the listed full amount of payment goes through us. For services performed through an appointment, please refer to the policy below in terms of attendance, rescheduling, and cancelling, unless otherwise specified in the service description, the policy of a plan, or a contract. Unless due to an act of God, a session will be deemed completed if there's a no-show. If you will be late for a session, we kindly ask that you directly inform the instructor, coach, artist or consultant who provides the service as soon as possible. If no notice is given, a session will be deemed a no-show and completed after 15 minutes of lateness. If for any reasons you are late or leave before a session ends, the duration time loss will not be made up for. You may reschedule or cancel a session at least 24 hours before it starts through "My Bookings" page in the member's area on our website. Please note, we do not offer refunds. If you cancel at least 24 hours beforehand, the full amount of your payment will be credited toward another session in the form of a coupon. Such coupon does not have an expiration date and cannot be restored or reissued. However, you will lose a session and any payments you have already made for it if you fail to cancel at least 24 hours beforehand, unless due to an act of God. If a no-show or a cancellation within 24 hours before a session starts is due to an act of God, depending on where it occurs, the solution may vary. If the act of God affects only where you are, 50% of the amount of your payment of the session will be credited toward another session in the form of a coupon. Otherwise, the full amount of your payment will be credited toward another session in the form of a coupon.